Privacy policy.

Last updated: October 2025

Crown Design Group (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect information obtained through our websites, services, and communications, including crowndesigngroup.org, crowncare.help, and related portals or integrations.

1. Information We Collect

We collect information in the following ways:

  • Information you provide:

    When you contact us, request a quote, submit a support ticket, or communicate with our team, we may collect your name, company name, email address, phone number, and other details you voluntarily share.

  • Automatically collected data:

    When you visit our websites, we may automatically receive your IP address, browser type, device identifiers, and general location information for analytics and performance monitoring.

  • Cookies and tracking tools:

    We may use cookies or similar technologies to improve user experience, monitor website performance, and assist with marketing and support tools.

2. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve our services.

  • Communicate with clients about projects, proposals, invoices, and technical support.

  • Send service updates, support notifications, or emergency alerts.

  • Customize client experiences within our portals or support systems.

  • Comply with legal obligations and internal security requirements.

We do not sell or rent personal information to third parties.

3. SMS and Communication Consent

By providing your phone number and opting in to receive text messages, you consent to receive messages from Crown Design Group and its service division, CrownCare. These may include support updates, appointment confirmations, and system alerts.

  • Message frequency varies.

  • Message and data rates may apply.

  • You can reply STOP at any time to unsubscribe or HELP for assistance.

Consent to receive SMS messages is not required to purchase or use our services.

4. Data Sharing and Third Parties

We may share limited information with third-party platforms that help us deliver our services, such as:

  • Customer support systems (The CrownCare Portal)

  • Payment and invoicing platforms (e.g., Wave)

  • Monitoring tools

  • Communication systems

All third-party partners are required to safeguard your data and use it only as necessary to support Crown Design Group operations.

5. Data Retention

We retain personal information only as long as necessary to fulfill business purposes, meet legal obligations, or support ongoing client relationships.

6. Your Rights and Choices

You may:

  • Request access to or correction of your personal information.

  • Withdraw consent for specific communications.

  • Request deletion of your personal data, subject to applicable law.

  • Opt out of marketing communications at any time.

To make such requests, contact us at webmaster@crowndesigngroup.org.

7. Security

We maintain technical and organizational safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. While no system is completely secure, we take reasonable steps to ensure your information is handled responsibly and safely.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those websites.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the “Last updated” date revised accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Crown Design Group

Email: webmaster@crowndesigngroup.org

Phone: 1-800-941-3470

Website: https://crowndesigngroup.org