SMS Opt-In Consent
Crown Design Group (“we,” “our,” or “us”) communicates with clients through text messages (SMS) to provide updates, confirmations, and support notifications related to our services. This page explains how and when you may receive text messages from us, and how to manage your consent preferences.
1. Purpose of Text Messages
By opting in, you agree to receive messages from Crown Design Group for the following purposes:
- Appointment scheduling or confirmations
- Project and installation updates
- Support ticket creation and progress updates
- Emergency notifications regarding system status or service interruptions
- Account or billing inquiries when applicable
Messages may be sent from our primary business numbers, including toll-free numbers (1-800-941-3470 and 1-888-426-6155). Messaging frequency varies depending on service activity. Message and data rates may apply.
2. How to Opt In
You may opt in to receive messages from Crown Design Group by any of the following methods:
- Submitting a contact, support, or project request form on our website and checking the consent box.
- Initiating communication with our support team via text or by replying START to one of our verified numbers.
- Signing up for ongoing CrownCare support or project updates, where SMS communication is part of the service process.
By providing your mobile number and selecting consent, you authorize Crown Design Group to send you messages related to your requests, services, or support needs.
3. How to Opt Out
You may withdraw your consent at any time by replying STOP to any text message we send. Once you reply STOP, you will no longer receive SMS messages from Crown Design Group unless you text START to re-subscribe.
You may also email support@crowndesigngroup.org or call 1-800-941-3470 to request removal from messaging lists.
4. Support and Help
If you need assistance or have questions about SMS communication, reply HELP to any message, or contact us directly:
Crown Design Group
Email: support@crowndesigngroup.org
Phone: 1-800-941-3470
5. Additional Information
Your information and message preferences are protected in accordance with our Privacy Policy. For general terms of service, visit our Terms & Conditions.